Thank you for completing the Income Advice Team Survey!
If you have been disatissfied with any aspect of our service that you have fed back on in this survey, we will be in touch to better understand what went wrong and how we can put it right. You may also wish to make a complaint under our official complaints policy. If so, you can do this here.
If you would like more information about getting involved to improve Stoke-on-Trent City Council Housing Services, please go to: https://housingfeedback.stoke.gov.uk/leave-feedback/housing-involvement-survey/ . Please fill out the form and someone will get in touch with you.
The easiest and quickest way to pay your rent is by Direct Debit. To set up a Direct Debit go online at www.stoke.gov.uk/rent or call 01782 234234. All direct debit payers are automatically entered into a quarterly prize draw and you could win high street vouchers worth £200.
Have you signed up for Housing Online yet? By registering for Housing Online you can:
- View your rent account
- Download a rent statement
- Make a rent payment
- Set up a Direct Debit
- View payment schedules
To set up your Housing Online account, visit www.stoke.gov.uk/myaccount