Repairs Feedback

How did you report the repair?

Did you find it easy to report your repair?

Comments if No

What appointment slot did you choose

Were you happy with the appointment slot you were offered?

Comments if No

How long in minutes were you on the telephone for?

Please enter a number greater than or equal to 1.

Did you get an automated response when you reported the repair via email?

If you reported face to face, how was the experience? if possible please include the officer's name.

If you reported via the local office, how was the experience? if possible please include the officer's name.

Was your repair completed correctly first time?

If the repair was not completed first time - was it completed within a reasonable timescale?

Comments if No

Did the Unitas operative remove any/all waste items from the repair?

If No, were the waste items removed in an acceptable amount of time?

How would you rate the overall repair service provided? Using 1 as poor and 10 as excellent

If no, was it removed in a reasonable time?

Would you like to help us improve the housing services by joining one of our review groups?

Being part of the review groups means you can help in the decision making and you can be involved a little, a lot or somewhere in between.