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Empty Homes Survey

This survey has been sent out as the Empty Homes Team
have recently brought a property back into use in your area.

Who are the Empty Homes Team and what do they do?  
Stoke on Trent City Council provides an Empty Homes Service to bring problematic private sector empty homes back into use.
Impact of Empty Homes
Empty homes can cause many different issues within a community. The team work with owners and partner agencies  to help bring the house back to a good standard so that it can become a home again.
Did you know?
The average empty homes case from opening takes approximately 480 days to resolve and approximately 174 stages to reach its completion.
Empty home owners have invested  over £1.8m following contact with the Empty Homes Team during this financial year.
Empty Homes Survey
  • 1. Very Dissatisfied2. Dissatisfied3. Neither Satisfied nor Dissatisfied4. Satisfied5. Very Satisfied
    Ease of contacting the Empty Homes team
    Promptness of answering the phone
    Overall quality of issue handling
    Quality of advice
    Promptness of email response
  • 1. Strongly Disagree2. Disagree3. Neither Agree nor Disagree4. Agree5. Strongly Agree
    Knowledgeable
    Patient
    Understanding
    Professional
    Listened Carefully
    Friendly
    Helpful
    Courteous
  • 1. Strongly Disagree2. Disagree3. Neither Agree nor Disagree4. Agree5. Strongly Agree
    It has helped reduce anti-social behaviour
    It has raised the property prices
    It has helped to make the area a more desirable place to live
  • 1. Strongly Disagree2. Disagree3. Neither agree nor disagree4. Agree5. Strongly Agree
    The empty property has made the area a less desirable place to live
    Made you feel unsafe in the area
    Worried about the rise in anti-social behaviour
    Frustrated that no-one has taken action to bring the property back into use
    Unaware of the empty property
  • 1. Strongly Disagree2. Disagree3. Neither Agree nor Disagree4 Agree5. Strongly Agree
    It has helped to reduce anti-social behaviour
    It has raised the property prices
    It has helped make the area a more desirable place to live
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    Please note: Monitoring information helps us identify trends and gaps in our information gathering, enabling us to provide more detailed evidence to management and service providers about services we provide with the aim of improving.
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