Repairs survey 2023 - Stoke-on-Trent City Council

Was your repair carried out within the last 8 weeks?*

What tradesperson or repair did you require - e.g. Plumber, electrician, roofer etc?*

How did you report the repair?*

Please select one.

Did you find it easy to report your repair?

If NO please comment here.

Were you happy with the appointment slot you were offered?

If NO please comment here.

Did the operatives show up when they said they would?

If NO did Unitas send you any communication about this?

If NO please comment here.

If you were out when Unitas called, did they leave a calling card?

Comments

Was your repair completed correctly first time?

If NO please comment here. Please include details why the repair wasn't completed first time.

If the repair was not completed first time - was it completed within a reasonable timescale?

Comments

How polite was the person who logged your repair?*

How polite was the member(s) of the workforce who carried out your repair?*

How satisfied were you with the care and tidiness of the member(s) of the workforce whilst they were working in your home?*

How would you rate the overall repair service provided?*

Comments

Would you like someone to contact you to discuss any of your repair issues?

What is your preferred method of contact?

(Please provide your contact details below)